Privacy Policy
Effective date: 16 September 2026
Teksiq provides business software for jobs, rental administration and fleet workflows. This policy explains how Teksiq processes personal information when people use the Teksiq website, applications, WhatsApp workflows and related services.
Information we process
Depending on the features used, Teksiq may process account and business contact details; names, email addresses and telephone/WhatsApp numbers; customer, tenant, worker, driver, property, job and vehicle information entered by authorised users; messages sent to Teksiq through WhatsApp; and documents, receipts, invoices, photographs, odometer images and other files submitted to the service. We also process technical, security and audit information needed to operate and protect the service.
Why we process information
We process information to provide requested Teksiq features, identify authorised users, route information to the correct organisation and product, maintain business records, generate reports, provide support, prevent abuse, secure accounts, and operate and improve the service.
When a user communicates with Teksiq through WhatsApp, Teksiq may receive the sender's telephone number, message content and submitted media through the WhatsApp Business Platform. Teksiq uses this information to identify the authorised membership and perform the requested workflow. Access remains subject to the organisation's permissions and enabled Teksiq products.
AI-assisted processing
Some Teksiq features use AI-assisted processing to classify messages, extract information from receipts or documents, and identify possible differences in fleet photographs. AI output may be uncertain and is not treated as authority to bypass user permissions or required confirmations. Teksiq may use service providers to perform this processing on Teksiq's behalf.
Service providers and disclosures
Teksiq may use infrastructure, communications, authentication, email, storage and AI service providers to deliver the service. Information is shared only as reasonably necessary for those services, legal obligations, security, or with the relevant user's or organisation's direction. Teksiq does not sell personal information.
Data separation and security
Teksiq uses organisation and permission controls intended to keep customer data separated and restrict access to authorised users. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.
Retention
Information is retained for as long as reasonably needed to provide the service, meet contractual or legal requirements, resolve disputes and maintain legitimate security or audit records. Retention can differ by record type and customer requirements.
Your choices and rights
Subject to applicable law, individuals may request access to, correction of, or deletion of personal information and may object to or restrict certain processing where applicable. A Teksiq customer organisation may also control information it submitted to the service. Requests should be made through the Teksiq account/support channel so identity and authority can be verified.
Data deletion
Users who want information associated with their Teksiq account deleted can follow the instructions on the Data Deletion page. Some records may need to be retained where required by law, security, fraud prevention or legitimate business-record obligations.
International processing
Service providers may process information in countries other than the user's own. Where applicable, Teksiq takes reasonable steps to use appropriate contractual and technical safeguards for such processing.
Children
Teksiq is a business service and is not intended for use by children.
Changes
We may update this policy as Teksiq develops or legal requirements change. The current version will be published at this URL with its effective date.
Contact
Privacy questions or requests can be submitted through the Teksiq support/account channel. Teksiq operates from South Africa.