Billing

Refund & Cancellation Policy

This page summarises Teksiq's current subscription, cancellation and refund policy. Statutory rights that apply to you are not excluded.

Trials and billing

Where offered, Teksiq provides a 14-day free trial and shows the applicable trial scope at signup. The billing frequency, price, included usage, add-ons and applicable taxes are shown before payment. Recurring billing requires affirmative authorisation.

Cancellation

You may cancel future renewal through the available Teksiq billing or support process. Cancellation stops future renewal; it does not automatically create a refund for a billing period that has already started.

Refunds and billing errors

Refunds are not automatic merely because a billing period has started. Any applicable statutory rights and any specific refund commitment made as part of an offer continue to apply. Duplicate or demonstrably erroneous charges will be investigated and corrected where appropriate.

Failed or reversed payments

A failed or reversed payment may result in a grace period, restriction or suspension after appropriate notice. Where a downgrade affects data or usage, those consequences should be shown before confirmation.

Questions

For a billing, cancellation or refund query, email support@teksiq.co.za.